Everyone knows that on Uber/Lyft you should always give the driver five stars unless they, like, drive the car into the ocean or something, right? You can’t say “the ride was fine, nothing special, so I gave them three stars,” because the company will punish them for being anything less than perfect.
Well, you should know that the same rule goes for any kind of customer service survey. Unless the service you received was unacceptable, give them 5/5 or 10/10 or whatever. It’s annoying, because it ruins the sensitivity of the survey, but it’s how it’s gotta be. 9/10 gets treated like a problem and 6/10 gets treated like a disaster. Understand this and do the workers a favor by grading easy.
also it’s just a shitty way for a company to monitor their employees. I always give max rating to help make the metric useless to the owners.
Just read an article that said those little tabletop tablets restaurants have been using are the same. Servers receiving less than top score across the board, even for things they don’t have any influence on like food quality or the host, are finding their shifts cut.
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Mooncustafer 